Frequently Asked Questions
1) How do I request a quote?
- Share origin, destination, cargo type, weight/volume, and estimated date.
- Specify the required mode (Ocean, Air, or multimodal).
- Our team will provide options with estimated transit windows and pricing.
2) What minimum documents are required?
Depending on country and cargo type, typically:
- Commercial invoice.
- Packing list.
- Consignee details.
- Transport documents required for the selected route.
Regulated or special cargo may require additional permits.
3) Which ocean service modes do you offer?
- FCL (Full Container Load): full container.
- LCL (Less than Container Load): consolidated cargo.
4) What is included in Air Solutions?
- Air cargo flight coordination.
- Urgent and regular cargo handling.
- Integration with customs and tracking workflows.
5) How does tracking work?
You can check shipment status at /tracking-status using your reference/tracking number. Status depends on updates from carriers and logistics systems.
6) Which additional charges may apply?
Depending on route and operation:
- fuel or peak-season surcharges,
- inspections,
- storage/demurrage,
- port/airport charges,
- government duties and fees.
7) Who is responsible for customs and taxes?
The client/importer is responsible for duties, taxes, statutory fees, and documentary compliance for its operation.
8) How do I report an incident or claim?
Please email:
- shipment reference number,
- incident description,
- evidence (photos/documents),
- date/time identified.
Recommended channel: info@5999cargo.com
9) What are your support hours?
Standard operational hours: 9:00-18:00.
10) How can I reach commercial support?
- Email: info@5999cargo.com
- Corporate phones: +5999 670 5999 / +5999 689 5999